About Us

National Recovery Agency is a nationwide provider of accounts receivable management. We have been helping consumers resolve financial obligations since 1976 and are committed to 100% customer service. NRA has an extensive history in working with consumers, businesses, and other organizations to resolve debts in a timely manner. As part of its services, NRA communicates with thousands of consumers daily. In working with consumers and businesses, NRA is committed to maintaining the highest ethical and legal standards in conducting operations in a professional and consumer-oriented manner.

Quality and Compliance

As a Professional Practices Management Services (PPMS) certified agency, NRA upholds strict policies regarding everything from security, training employees, and compliance. We have a zero tolerance for complaints and take all complaints very seriously, each one forwarded and carefully reviewed by our in-house Corporate Counsel and compliance team. Additionally, our processes are audited for the Statements on Standards for Attestation Engagements (SSAE) 16 Type II audit. This audit is completed on a yearly basis by an outside firm.

Customer Service

We hire dedicated employees who have taken the following pledge to help each consumer resolve their obligation.

The Collector’s Pledge
I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their just debts.
I will be professional and ethical.
I will commit to honoring this pledge.

Our employees are trained continuously to be kept up-to-date on laws and customer service techniques by certified ACA International trainers.

Working for You

At NRA, we are committed to providing you excellent customer while recovering your obligation. We are happy to assist you with resolving your debt. Please give us a call!